Right of withdrawal
We care about the satisfaction of our customers and we firmly believe in the beauty and quality of our 18 kt gold jewelry. For this reason, we guarantee the right of withdrawal on all products within fourteen working days following delivery.
To activate the return procedure, you will need to request a return authorization within your account. The return of the product must be made after the approval of the return by the Customer Service, at the following address: Falcinelli Italy, at Gold Art Srl, Via G. Konz 49, 52100 Arezzo, Italy.
The costs of returning the products are borne by Falcinelly Italy if the customer follows our Return Policy and uses the courier indicated by us. Tavanti Jewels will not bear any shipping costs incurred by the customer outside the indicated procedure.
The product must be returned:
Properly packaged in its original packaging, in perfect condition for resale (not damaged, ruined or soiled) and equipped with all its accessories, instructions for use and documentation;
Without any signs of use other than those compatible with the product test and complete with all the labels and warranty seals that shouldn't be removed;
With indication of the order number and the return number, in order to allow Falcinelly Italy customer care to identify the Customer;
All payments relating to the returned goods will be refunded. The refund will be made using the same payment method you used for the initial transaction, except for other agreements expressly approved by Falcinelli Italy Customer Service.
The refund will be made within fourteen days from the day the goods were received at our warehouse.